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FAQ

Existing Solar 1 Wholesale Customers

If you are an active Solar 1 customer, there is a likely chance we have already setup your company in our system.  If you have not received login details please contact sales@solar1clothing.com or contact us at 949.752.0424.  Once login details are given to you, sign in and your wholesale pricing level will automatically be reflected.  Also, you may place orders, check on existing order status, and track shipments quickly and easily.  We encourage all order management to be done directly through our website for faster more efficient service.

New Wholesale Inquiries

Contact us with all relevant company details.  Let us know which products you're interested in, and what you project your monthly order volume to be.  Once your account is approved, an agent will contact you.  A login and password will be given which reflects your wholesale pricing level.

For New Retail Customers

The Solar 1 line is available for retail customers as well. If you are an individual, feel free to puruse are top quality products.  Buy at any time and we'll ship your to your doorstep. Order confirmation, shipping status, and tracking numbers, will be sent automatically to the email provided. We encourage you to setup up an account with us, to manage your current and future orders. Our site is PCI compliant, which is the industry standard for security. Our wish is to develop a lasting relationship with all of our customers.

Shipping

We ship within 5 to 10 business days from the time your order is placed. All shipments are professionally packed from our warehouse, and will arrive in perfect condition.

You may check your order status any time by logging into your account. An email will automatically be sent once an order is placed with all relevant details. Please check your spam filter if an email is not received. Tracking information will be sent once order is fulfilled by our warehouse. If you have any questions, feel free to email us every step of the way.

Returns

All apparel is subject to a Seven (7) Day return policy from time of delivery. Merchandise must by unworn, with tickets and tags attached, and be accompanied by an invoice or packing slip to verify this product was purchased form us. Shipping charges are non-refundable. If the mistake is on our end, we will do everything within our power to make this right.

Return Authorization is Required

Before you return or exchange any item for any reason, you must first contact us for a Return Authorization number (RMA) and shipping instructions. A return authorization number (RMA) is required for all returns or exchanges

We highly recommend that you return your merchandise via common carrier (UPS, FedEx, etc) that will provide you a tracking number. Items sent, but not received by Alpine Trading Co., will NOT receive credit as an accepted return. Items received without a Return Authorization Number (RMA) will be refused and sent back to you.Send Returns to:

SOLAR-1
C/O MAINSPRING AMERICA, INC.
17801 Sky Park Circle
Suite H
Irvine, CA 92614
Tel: (949) 752-0424
Fax: (949) 752-0464

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